Shipping & Returns
Shipping
What countries do you ship to?
At the moment we only ship to Cyprus.
Will I have to pay customs duties or local taxes?
No, all our listed products are already in Cyprus.
I would like my order to be delivered as soon as possible, can I arrange an express service?
Our response time is extremely fast. Usually we prepare and ship all orders the following business day therefore there is no need to pay extra for an express service.
What is the delivery time of my order?
Once your order has been prepared and shipped, the minimum delivery time is 1-2 working days, while the maximum delivery time is 4-6 working days. Delivery times depend on both the country your order is being sent to and the type of shipping you have selected.
I have received a package with only a part of the purchased items, will I receive a second one?
Our stock at Funky Insole is distributed among several locations in Nicosia, so it is possible that, if your order consists of several items, you will receive more than one package.
If you have received a package that doesn't include all of your ordered items, it is most likely that a second package is about to arrive.
However, it is still advisable to contact us via email or phone. Please provide us with the order number and inform us of the missing products.
My order could not be delivered, will I receive a full refund of my purchase?
If you entered an incorrect or incomplete address, the purchase will be refunded once the package is returned to our warehouse.
There are very few occasions when a package is returned to our facilities because of an address error or missing data. To avoid this kind of issues with the delivery of your order, it is very important you:
- check the shipping address during the purchase process;
- check the details in your order confirmation email;
- contact us if you detect any wrong data.
Do you prepare and ship orders every day? Do you ship orders during the weekend or bank holidays?
We prepare and dispatch our orders on working days only. We do not prepare or ship any parcels during the weekend, local or national bank holidays in Cyprus.
If you place an order on a Friday, it will likely be sent on Monday afternoon as we don't prepare or dispatch orders during the weekend.
My order was shipped more than a week ago, and I have not yet received it. What can I do?
If it's been more than a week since you've received the confirmation email with your tracking number, please check the shipping information to find out where exactly your order is.
The postman may have come to your delivery address and no one was available to pick up the package. In these cases, the transport company usually leaves a notice in the mailbox or an SMS to let you know that they have tried to make the first delivery and to organize the collection or a new delivery attempt.
Otherwise, feel free to contact us to resolve the issue. Please always provide the order number and the tracking number of your package to speed up our response.
Can I send my order to a P.O. box or Pick up Point?
It is not possible to provide a P.O. box or Pick as Point as a delivery address when placing your order. This is a due to security reasons, as all our deliveries require the addressee or authorised person’s signature for the parcel to be received at its destination.
We don't ship to military bases because, due to security protocols, the courier doesn't
always find it easy to proceed with the parcel delivery.
If we detect orders with a delivery address at a collection point these will be cancelled and
refunded as we cannot guarantee the correct delivery of the products.
Returns
Can I return a product?
No, we do not accept returns. Our clients expect to always get new, never tried on products and we aim to give them just that. For this reason we do not accept returns of any product unless in cases of the product being damaged before delivery or is not as described.
Can I exchange an item?
No, as we do not allow returns we can not exchange any item and you will need to place a new order to purchase any additional items.
My product has a manufacturing defect, what should I do?
All the brands we work with, carry out rigorous quality controls to ensure finishes and features that meet their standards. Moreover, it is possible that on certain occasions some product presents quality defects in its finishes.
However, if your product has a manufacturing defect, please contact us as soon as possible so that we can properly evaluate the case. We will appreciate it if you provide us with your order number and a description of the defect.
As soon as we confirm the defect and its origin, we will take care of the costs and collection management; offering you a resolution either with the replacement of the product, as long as there is stock available, or the product refund.
I received the wrong size/model, what should I do?
If you have received a product that doesn't correspond to the item(s) listed in the confirmation email of your order, contact us and we will try to resolve it as soon as possible. Please provide us with the order number and describe the issues related to the item(s) in order to speed up our response.
If the error is due to our preparation process, don't worry. We will take care of the costs and manage the pick-up of the item(s). We will also offer you a resolution, consisting of either replacing the item(s), as long as stock is available, or refunding your purchase.